Customer satisfaction plays a huge role within the mobile industry. The company is unable to keep their customers happy; you can bet that they will be quickly losing those same customers at the end of their contract. A recent survey that was conducted by JD power and Associates has confirmed what many have already thought – that Apple is going to be leaving the top of the list in terms of customer satisfaction. On a scale of 850, 838 points as the amount that Apple received atop the list in terms of customer satisfaction. They were followed by HTC, with a customer satisfaction survey rating of 801. The industry average of all companies combined 778. The 750+ range was filled with Samsung, Motorola, RIM, which is a much lower score at 762 then you would’ve thought that they would’ve received, LG, Palm, and the lowest was Nokia with a score of 721.

The company is able to ship the smartest phones it is also able to garner the highest overall satisfaction rating among their users. This is big news for Apple, as JD power and Associates is a company that is known for providing top-of-the-line data regarding customer satisfaction.

It has become clear, as Nokia has fallen from having the largest market share in the mobile industry, and now has, according to the survey, the lowest overall level of customer satisfaction, that they have been unable to keep up with the changes within the mobile industry. The company for the longest time have the largest amount of users using their devices, but recently fell farther down the list it will certainly be interesting to see how these companies toward the bottom of the list, most notably Nokia and Research In Motion respond to the fact that their customers have not been satisfied or some of the other leaders in the industry.

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Last Friday, the new Palm Pre 2 was released in the United Kingdom to buy for only £399.  People were really not sure how big of a hit it would be, but most figured that it probably would not take off too well since it was such a low key release.  There was not a whole lot known about the phone.

One of the most prominent questions was what the network availability would be like.  There was some research done, and it came out showing that the networks were less than keen on the phone at this point.  Orange made a statement saying “We have no plans to stock it at the moment.”  Ouch.  Oh, and there is more.  Another response made was “No, there are no plans to range the Palm Pre 2 at this time.”  Rejection.  One other response, made by Vodafone, was “we don’t plan to feature the device in the UK range.”  Was there more rejection?  Oh yes, there is more.  O2 said “The Palm Pre Two will not be available on O2.  We offer a range of the best Sim Free Mobile Phones through our product portfolio and regularly review this to ensure it continues to meet the demands of our customers.”  This was the same company who was excited about the exclusive on the original device.  Apparently, they just do not like the newer device; However, they do still think highly of the Palm Pre Plus and Palm Pixi Plus.  They are still even stocked at their store.  As you can see, there is not a lot of love in the United Kingdom for the Palm Pre 2.

This phone does not seem as a big hit; the reception is completely awful.  If you still want to try it out, you will only be able to get it without a contract.

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The CEO of Palm talked about the recent acquisition of his company by HP (Hewlett Packard). The acquisition of Palm by HP is almost like the end of an era. This is because; the company was responsible for building up an early demand for smartphones. It basically created the platform for Unlocked Smartphones.

Palm’s ex-CEO, Donna Dubinsky, did an editorial piece for Mercury News, and is overcome with nostalgia, as she talks about the various accomplishments of Palm. “Palm was responsible for many pioneering steps in the world of computers. It was the sole brain behind the concept of a computer based on synchronization with PCs and later, with the web, truly path breaking. It abolished the idea of a stand-alone complex, which was usually the norm at that time.”

Palm created the computer that turned on at the single press of a button. It was also the pioneer in the concept of a large display with a touch interface-one of the earliest hand-held computers.

Palm came up with the Palm V, which was a marvel because of its brilliant style and great functionality. Then came the web-enabled Palm VII, which had application and data in the background in perfect harmony. The Unlocked Palm Pre Plus ; Treo smartphone was the first in its class, combining the concepts of a combination phone and a handheld computer.

In spite of all this, Palm was never really going to be like RIM, or any other big shot company, because the company’s inadequate software strategy in the middle years and inadequate hardware solutions brought about the slow downfall of the company.

With the recent news that Palm is up for sale there have been rumors circulating about several suitors to acquire the mobile device company.  One of the newest companies that has people speculating is Huawei which is located in the Asian Pacific.  Reuters is reporting that Palm had contacted Huawei about two months ago to see how interested the Chinese company would be about purchasing the mobile device company.  With its strength in manufacturing and strong reputation overseas Huawei’s acquisition of Palm would only accelerate the company’s entrance into the American smartphone phone market.

While this deal could be a potential perfect match it appears that the talks were short lived and have not progressed much in the last few months.  Even with Huawei appearing to be a perfect fit to purchase Palm they are not the only suitor.  Other companies such as Lenovo, ZTE, HTC and Dell are all on the short list that appear to be interested in obtaining the cell phone company.

Whoever does decide to purchase the once proud mobile phone developer will be purchasing a famous, well known brand that will surely boost their company’s profile.  Palm is one of the more well respected smartphone manufacturers and will be a real steal for any company that does decide to make the plunge and purchase this brand.  I think it would make the most sense for a company such as Dell or Huawei to make this purchase especially if they are looking to seriously enter the US smartphone marketplace.  With Palm already being a major player in this arena it would make perfect sense for a company looking to make a splash in the American market to make this purchase.

What has happened to Palm stock, the golden child of the 90’s? Technology for electronics were on the cutting edge and Palm was on top. Palm Pilot Personal, Palm Pilot Professional, and Palm III, began the company’s name recognition and journey of successes that took a downward spiral in recent months. As of today, the stock is trading for below $5.00 a share, the price at which in the 90’s was the beginning of the company’s trading history.  There some industry analysts that even project the stock could go to zero.  Part of the problem has come from the fact that they have shipped more handsets than ever, but those that have shipped have not sold.  Approximately half of those units have sold in the rest are just sitting on shelves.

The company will not be producing any new devices until they are able to reduce the current inventory.  The company is also announced that it will be selling the Pre Plus and the Pixi Plus through AT&T.  It is estimated that this should happen around June.  Many industry analysts have speculated that the fall of Palm may be do in part to not getting their units out ahead of their competition.  With the new models being released by HTC, Android, and the continually steady sales of the iPhone, Palm seems to have been left in the dust.

The future, the company is unknown at this time, but many consider that you could experience additional financial difficulties as suppliers and carriers begin to withdraw some of their support.  Investors are also very concerned about the downward positioning of the company.  The next several months will determine the future for this company, but it must be some good news that AT&T will be carrying their phones.

About a year ago, Palm was on the brink of complete failure, when it announced the impending releases of the Palm Pre, the webOS, the smaller and less powerful Pixi, a number of downloadable updates, and developer tools ranging from iterative releases of its SKD to a brand new web based development environment called Ares.  Like Apple with AT&T, Palm has stayed with Sprint as its exclusive carrier in recent years, but this ultimately prevented third party partners from taking on a bigger development role with Palm.  When they announced that they would be opening their devices up to all carriers, Palm bumped up the specs and features on the Pre and Pixi, and started to see a major spike in third party app development.

The feature on the Pre that makes it incredibly attractive to phone geeks is its PDK (Plug-in Development Kit), which comes with a number of new tools for developers and app-markers.  Essentially, Palm is providing developers the same tools needed to create content and graphic rich applications that one would typically only see on an iPhone.  Graphically there really isn’t much of a difference in the Pre from the iPhone – looking at a side by side comparison it’s pretty difficult to see any noticeable difference in quality.  Developers are no doubt excited to add more apps to Palm’s somewhat meager offering (when compared to Apple that is…), and there is a lot of opportunity and possibilities with the PDK.

The Pre comes with a number of apps, wifi, 8 GB of storage, and double the RAM (16 GB).  While the availability of apps and a super navigable touchscreen have been two bright spots for the Pre, its biggest criticism is its low sound quality, on both the earpiece and the speaker.  It produces an almost shrilly, painful tone that is instantly noticeable.

Just a few days ago, Palm Unlocked phone announced the release of its Ares project, which is essentially a browser development environment for web OS platforms. This means it will allow any developer to write an application for the browser, rather than having to worry about using desktop-based development tools. The entire project has been active behind the scenes for some time now, with select developers having access to it after the entire project was unveiled in November. However, this week marks a change in the entire system, as it is becoming more widely available for those who are interested in using the platform to develop tools for web OS. Palm hopes more and more developers will begin creating applications for webs using their browser-based tool, which will net them quite a pretty penny in their royalties for using the tool.

At the last count during the quarterly earnings, Palm Unlocked Phone stated that there were nearly 800 different applications, which were available to webs users. This is a paltry sum when compared to 100,000 apps which iPhone users have access to, as well as the nearly 10,000 apps which Android uses are exposed to. However, with Palm slowly gaining market share, it is really up in the air as to how these developments will have an effect on the smart phone market share during the next few quarters. With Palm’s Ares getting off the ground beta style, it’s very likely we’ll see more and more applications being developed on the webs system, which will result in more people willing to adopt the Palm as a competitive smart phone instead of leaning towards iPhones or Android phones.

While Windows Mobile 7 is on the horizon, there is little to fear, as if reports are any indication, Mobile 7 will be the same rehash of Mobile 6 that Mobile 6 was of Mobile 5.

According to a report, a fresh-out-of-the-box Palm Pixi is showing a message as ‘sent from palm pre‘ when the message is being sent from Palm Pixi itself. An analyst has guessed that some engineer might have input the message during Palm Pixi’s development for-the-time-being, but he/she forgot to change it when the application was launched.

It is notable that, Palm, a mobile products company, recently launched its brand Pixi in the market. But seems Palm Pixi wants to be an unlocked Palm Pre. Since Palm Pre is a predecessor of Palm Pixi, a message received from Pixi carried the message details as having been dispatched form a Pre.

Recently launched Palm Pixi is customizable according to your needs. Palm Pixi smartphone is a slimmer and more elegant design over its predecessor Palm Pre. Palm Pixi is equipped with webOS platform allows you to keep multiple applications open simultaneously. Your conversations with a person are combined in a single chat-style whether you are talking on Gtalk, AIM, Yahoo Messenger or any other service. Pixi not only allows keeping multiple applications open, it also allows switching back and forth among them.

Palm Pixi is available on Sprint from $ 99 onwards. Palm Pixi is smaller in height, width and thickness as compared to Palm Pre. Pixi has a full QWERTY keyboard under the screen. It has a 320×400 screen, which you can use with your fingers. It allows you to do multiple tasks at the same time.

The exposed keyboard is definitely a plus and more convenient as it gives immediate and comfortable access to the keys, while the touch-screen has always been a great feature ever since its invention. You would love to switch to this smartphone in case you are using only your regular phone so far.